I go to matches with a mate, he has sent me a copy of the email. Even though it is not in my name I can still do the survey as long as I put my membership number on it.
On that basis maybe someone from the club could consider putting a link to it on here.
I found it annoying to be honest.
People are entitled to a refund plain and simple. They shouldn't be made to feel guilty about asking for it.
If you paid for a carpet from a shop and they didn't deliver it would you let them keep the money?
They should refund the money then if any fans want to give it back as a donation its up to them.
They are running a professional business if they need more funds then they should consider the option of selling shares as already mentioned.
Don't like this begging bowl mentality.
Having said all that I'd most probably go for option 2., it was just the wording of the survey that annoyed me.