Chapel House Motor Company Limited Advertising Banner
Page 3 of 6 FirstFirst 123456 LastLast
Results 51 to 75 of 141

Thread: Staff at saints town centre shop

  1. #51
    Banned
    Join Date
    Aug 2007
    Location
    Sunny Southport
    Posts
    257
    Rep Power
    0

    Default

    I find the staff in the Shop and the Ticket Office which is also in there extremely friendly and helpful

    Maybe if you talk to them like they are human they will respond and talk back

    I find it works quite well

    Of all the shops around, most of the people in there are trying to do a good job and succeed 99% of the time imho

    And after a while they know you and then help you more

    Be nice to them, and maybe you'll get it back

  2. #52
    Noooobie
    Join Date
    Jun 2010
    Location
    Edinburgh/Scotland.
    Posts
    12
    Rep Power
    0

    Default

    Just phoned the shop with an enquiry about the new away shirt,regarding numbers,names,posting etc.
    The girl I spoke to who deals with these matters was very polite and friendly,and extremely helpful .
    On what I imagine would be a busy day for calls.

    Come on you Saints!

  3. #53
    In The West Stand
    Join Date
    Apr 2010
    Posts
    5,101
    Rep Power
    20

    Default

    Quote Originally Posted by SAINTSGUS View Post
    I find the staff in the Shop and the Ticket Office which is also in there extremely friendly and helpful

    Maybe if you talk to them like they are human they will respond and talk back
    I think if you look at the example given, the person was complaining about them showing no interest, ignoring the customer while supping on a cup of tea in the background. This is not the customers fault and nothing to do with the way anyone was spoken to. People like this are in the wrong job if they work with the public.

  4. #54
    Banned Spider Ski's Avatar
    Join Date
    Jan 2008
    Location
    Hanging off the Scaff Wall
    Posts
    3,494
    Rep Power
    0

  5. #55
    Got A Season Ticket
    Join Date
    Jul 2010
    Posts
    379
    Rep Power
    0

    Default snotty cow

    Went to the shop on saturday to buy the away shirt and asked about having numbers put on the back, i asked the NICE LADY in the shop in the most polite mannor eeeeeeevvvvvvvveeeeeeeerrrrrrr and you would have thought id just asked her to lick my feet. she was snotty, abrupt, ignorant.............. i could go on all day! needless to say i left the top in the shop and WILL NOT be going to buy it again

  6. #56
    Banned
    Join Date
    Dec 2008
    Posts
    6,733
    Rep Power
    0

    Default

    I went to the town centre shop yesterday to get my Cardiff ticket and everyone was lovely, as always.

  7. #57
    In The South Stand
    Join Date
    Nov 2006
    Posts
    2,692
    Rep Power
    21

    Default

    Quote Originally Posted by Wanderer View Post
    I went to the town centre shop yesterday to get my Cardiff ticket and everyone was lovely, as always.
    yes,i went in on saturday,bought 2 shirts and cardiff tickets and the service couldnt have been more helpfull and courteus

  8. #58
    Starting A Programme Collection Bobbyrlfc's Avatar
    Join Date
    May 2009
    Location
    Maghull
    Posts
    511
    Rep Power
    0

    Default

    I've always found the staff from the club shop to be so god damn rude.
    When getting tickets, i have always found the Older women, not the fella who works there on match days and the young ones.
    The old ones have attitude problems, they are rude, fail to bat eye contact and stay in their conversation, which on one occasion was about Britains got bloody talent, by walking out of the room into the ticket area, they continued to talk for about 5 more minutes before returning to give me the tickets.
    They were always rude, if they are still there now, i won't be going down to the club shop this season.

  9. #59
    Noooobie
    Join Date
    Jan 2010
    Posts
    20
    Rep Power
    0

    Default

    Rather than something specific to the Saints shop, I'd say it's more of a general St.Helens thing really. I've had similar bad experiences in shops here that I've never had in Liverpool, Manchester or even Warrington and Wigan. The snotty, abrupt older woman and the "let's keep talking among ourselves while you're being served as if you didn't exist" seems to be something we specialise in here.

  10. #60
    In The West Stand
    Join Date
    Apr 2010
    Posts
    5,101
    Rep Power
    20

    Default

    Quote Originally Posted by Wanderer View Post
    I went to the town centre shop yesterday to get my Cardiff ticket and everyone was lovely, as always.
    well, Im still gonna bury my head in the sand and think that they are all rude all of the time without exception

  11. #61
    In The West Stand
    Join Date
    Apr 2010
    Posts
    5,101
    Rep Power
    20

    Default

    Quote Originally Posted by insaint View Post
    Rather than something specific to the Saints shop, I'd say it's more of a general St.Helens thing really. .
    Definately, the town as a general rule is full of dead heads. You only really notice this when you branch out a bit and go elsewhere for work or uni etc then come back.

  12. #62
    In The North Stand With All The Old Folk Scouse Don's Avatar
    Join Date
    Aug 2007
    Location
    Blatherings on That Saints podcast.Back home in St.Helens and in the South stand for service
    Posts
    8,676
    Rep Power
    30

    Default

    Quote Originally Posted by johnnyl View Post
    Definately, the town as a general rule is full of dead heads. You only really notice this when you branch out a bit and go elsewhere for work or uni etc then come back.
    I am back living in the town again now and unfortunately this comment has a ring of truth about it. (Still had good service from the club personally though)
    Learned comment from The Don

  13. #63
    Learning All The Songs Barney Rubble's Avatar
    Join Date
    Jun 2010
    Location
    warm n dry in the south stand
    Posts
    1,206
    Rep Power
    0

    Default

    Quote Originally Posted by johnnyl View Post
    Definately, the town as a general rule is full of dead heads. You only really notice this when you branch out a bit and go elsewhere for work or uni etc then come back.
    Then theres the kind of people that move out of the town and look down there noses at the rest and think they better people !

    The town is a better place for not having those people in it.

    There is also the type that dont spend money on the club but still pass judgment on here
    And on the eighth day he created The Saints and he said " Go forth and entertain !"

  14. #64
    Banned
    Join Date
    Sep 2009
    Location
    Wilts
    Posts
    5,346
    Rep Power
    0

    Default

    Quote Originally Posted by Barney Rubble View Post
    Then theres the kind of people that move out of the town and look down there noses at the rest and think they better people !

    The town is a better place for not having those people in it.

    There is also the type that dont spend money on the club but still pass judgment on here
    I more or less agree. The way some people bang on, you would think that the town centre has a problem unique to the rest of the UK. The simple fact of the matter is that the judgements people pass could be the same ones of Widnes, Runcorn, Burnley, Leigh and just about most towns in the North West.

    Its what you call changing demographics; mass unemployment, decline in industry, 'brain drain' to the cities etc etc. What surprises me is that those who have 'moved out of the town to better things' don't seem to realise this, or are apathetic to it all.

  15. #65
    Got A Season Ticket volls_dad's Avatar
    Join Date
    Mar 2006
    Posts
    229
    Rep Power
    0

    Default

    Just like Hercule Poirot I've been using my little grey cells when considering the contributions to this thread - you all need to come into the drawing room (or front parlour) while I solve the riddle of why experiences of the Club Shop are so different: there are a number of possibilities.......
    1. There are actually 2 shops, one that is staffed by polite, efficient people and one that isn't!; or
    2. There is only one shop staffed by polite, efficient people, but some customers live in a parallel universe where good is seen as bad; or
    3. There is only one shop staffed by ignorant, lazy people, but some customers live in a parallel universe where bad is seen as good; or
    4. Some customers have higher / lower expectations than others; or
    5. Some staff / customers manage to rub the other up the wrong way......

    I've got tired of this,
    but it's quite difficult to understand why individuals' experiences in the shop can be so wildly different - I'm sure that people who have had a bad experience (for whatever reason) aren't making it up (well not everybody!) and equally that people who have had good service aren't just accepting bad as good. For myself, I was in the shop on Friday and the service and attitude of the staff was exemplary - asking if I needed help when I walked in, getting my season tickets and book with no problem, and having a pleasant chat about looking forward to getting to the new stadium. It's hard to square this experience with those who have received surly, unhelpful and downright rude service.

  16. #66
    In The North Stand With All The Old Folk Scouse Don's Avatar
    Join Date
    Aug 2007
    Location
    Blatherings on That Saints podcast.Back home in St.Helens and in the South stand for service
    Posts
    8,676
    Rep Power
    30

    Default

    Quote Originally Posted by eddiewaringsflatcap View Post
    I more or less agree. The way some people bang on, you would think that the town centre has a problem unique to the rest of the UK. The simple fact of the matter is that the judgements people pass could be the same ones of Widnes, Runcorn, Burnley, Leigh and just about most towns in the North West.

    Its what you call changing demographics; mass unemployment, decline in industry, 'brain drain' to the cities etc etc. What surprises me is that those who have 'moved out of the town to better things' don't seem to realise this, or are apathetic to it all.
    I think that it is a bit harsh as a general comment by JonnyL but there is definitely a poorer service in shops in St Helens than in other places around and about again in my opinion and experience. I lived in Liverpool for a long time and things only improved when the big new shopping centre opened.The Service in places like the Trafford centre is also very good. There is simply no excuse for bad service especially when times are tough ?
    Learned comment from The Don

  17. #67
    In The West Stand
    Join Date
    Apr 2010
    Posts
    5,101
    Rep Power
    20

    Default

    Quote Originally Posted by eddiewaringsflatcap View Post
    I more or less agree. The way some people bang on, you would think that the town centre has a problem unique to the rest of the UK. The simple fact of the matter is that the judgements people pass could be the same ones of Widnes, Runcorn, Burnley, Leigh and just about most towns in the North West.

    Its what you call changing demographics; mass unemployment, decline in industry, 'brain drain' to the cities etc etc. What surprises me is that those who have 'moved out of the town to better things' don't seem to realise this, or are apathetic to it all.
    Its not that I dont realise it, I just made an observation, which it seems other also think is true. The town is packed full of boneheads. Do I think Im better than a knuckle dragger? Of course....and I have nothing to apologise for with that.

  18. #68
    In The West Stand
    Join Date
    Apr 2010
    Posts
    5,101
    Rep Power
    20

    Default

    Quote Originally Posted by Barney Rubble View Post
    Then theres the kind of people that move out of the town and look down there noses at the rest and think they better people !

    The town is a better place for not having those people in it.

    There is also the type that dont spend money on the club but still pass judgment on here
    Nope, I just think Im better than the morons. Sadly, the proportion of morons is high there.

  19. #69
    In The South Stand
    Join Date
    Nov 2006
    Posts
    2,692
    Rep Power
    21

    Default

    Quote Originally Posted by Scouse Don View Post
    I think that it is a bit harsh as a general comment by JonnyL but there is definitely a poorer service in shops in St Helens than in other places around and about again in my opinion and experience. I lived in Liverpool for a long time and things only improved when the big new shopping centre opened.The Service in places like the Trafford centre is also very good. There is simply no excuse for bad service especially when times are tough ?
    in all fairness don,the trafford centre shops are all top notch places,debenhams,john lewis etc.i would expecttop service in places like that.most shops in st helens will be paying minimum wage.one shop in town where the service is allways good is tyrers,far better than some places i could mention,why?you get what you pay for.we run our own fruit and veg shop and know the value of good customer service,if we didnt pay our staff good money,we would lose them and end up with kids on minimum wage with attitude who would rather be on benefit watching jeremy kyle.sad but true

  20. #70
    RedVee Admin's Avatar
    Join Date
    Mar 2006
    Location
    LP SW Corner
    Posts
    10,016
    Rep Power
    10

    Default

    Quote Originally Posted by johnnyl View Post
    well, Im still gonna bury my head in the sand and think that they are all rude all of the time without exception
    Aye, tar them all with the same brush and make generalisations why don't you...


  21. #71
    Banned
    Join Date
    Dec 2008
    Posts
    6,733
    Rep Power
    0

    Default

    Quote Originally Posted by Scouse Don View Post
    I think that it is a bit harsh as a general comment by JonnyL but there is definitely a poorer service in shops in St Helens than in other places around and about again in my opinion and experience. I lived in Liverpool for a long time and things only improved when the big new shopping centre opened.The Service in places like the Trafford centre is also very good. There is simply no excuse for bad service especially when times are tough ?
    I think it depends on which shop you go to. Like someone else, I would recommend Tyrers as a shop where the service is always good. Likewise the Glass Museum shop (lovely place, btw, and well worth a visit!), M&S and Boots and WH Smith (most times). I've lived elsewhere and also abroad and I don't think the service in the town centre shops in St Helens is any better or worse than anywhere else in this country. It's a mixed bag, same as everywhere.

  22. #72
    Banned
    Join Date
    Aug 2010
    Location
    Northampton
    Posts
    1,157
    Rep Power
    0

    Default

    Quote Originally Posted by eddiewaringsflatcap View Post
    I more or less agree. The way some people bang on, you would think that the town centre has a problem unique to the rest of the UK. The simple fact of the matter is that the judgements people pass could be the same ones of Widnes, Runcorn, Burnley, Leigh and just about most towns in the North West.

    Its what you call changing demographics; mass unemployment, decline in industry, 'brain drain' to the cities etc etc. What surprises me is that those who have 'moved out of the town to better things' don't seem to realise this, or are apathetic to it all.
    As an apparently "better things" type, I can assure you that I'm only too well aware that St. Helens is in no way unique in it's general shabbiness and that there are no doubt lots of towns much worse, and am fully aware of the socio-economic reasons behind it all. That still doesn't stop me being generally uncomfortable around the sizeable lowlife population when I'm up there...

    Anyway, I had no problems with the shop or staff when I was up there on 28th to nab my shirts and KR book except for the fact that they had no heating on and it was ****ing freezing in there...

  23. #73
    Starting A Programme Collection Harri81's Avatar
    Join Date
    Jun 2010
    Location
    Newton le Willows
    Posts
    786
    Rep Power
    0

    Default

    Like many things in life our experiences of shopping is all based on the service we get. Behind the service are people, and that the issue. People can have bad days and good days and their mood determines how they act when serving customers and vice versa. Personally ive had some rubbish service from the saints store, but ive also had great service too. When i bought my home shirt the Girls in the store couldnt have been more helpful, making sure everything was perfect, and was one of the best customer service experiences ive had for a while, this was also the same when i ordered my season tickets for the new stadium and collected them for this year.

    Sadly i think service in any store is hit and miss.

  24. #74
    Got A Replica Shirt stubbsy85's Avatar
    Join Date
    Jul 2010
    Location
    Windle, St Helens
    Age
    38
    Posts
    90
    Rep Power
    0

    Default

    I was in the town centre shop less than 2 hours ago and the help i got was excellent
    I went 2 the till with a medium size away kit and the woman behind the till suggested i try large one on 1st as the size's were different from last years

    once all was done and dusted i walked away a very happy customer

  25. #75
    In The West Stand
    Join Date
    Apr 2010
    Posts
    5,101
    Rep Power
    20

    Default

    Quote Originally Posted by stubbsy85 View Post
    I was in the town centre shop less than 2 hours ago and the help i got was excellent
    I went 2 the till with a medium size away kit and the woman behind the till suggested i try large one on 1st as the size's were different from last years

    once all was done and dusted i walked away a very happy customer
    So in a nutshell, you went into the saints shop and they called you fat. Sort it out saints. Terrible customer service.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •