Originally Posted by
Lygase
hhmmm, now my experience has a happy ending, but the rest is very frustrating......
Grandparents bought me the grey 'gameday hoodie' in mind december (we all know how old folk like to be prepared lol) for an xmas present, wrapped it up that weekend, after taking the booklet of labels off, one of which had the price on, then stashed the top till xmas. Xmas day comes, i open it and try it on and it's too big (i'm normally a Large) and it had a knick in the hood. Obviously I couldn't return it till after xmas/new year. Upon finding the shop had reopened i took the top back to return it, regrettably without the tags, but it's happened before and Saints have never had any probs. Took it to the lady behind the counter and told her it had a knick in the hood and that it was too big, and i wanted to swap it for a smaller one, told her about the missing tags and she didnt seem too concerened, so i went to the back of the shop, picked up a medium, and went back to the counter to exchange it. It was now i experienced the sheer ignorance of this particular woman who accused me of wearing, and subsequently damaging the top, then going on to accuse me of washing it! Obviously you can guess i was none to impressed and immediately dismissed her accusations, and told her i want to swap it. She then said the manager had been in and concurred with her 'analysis'. I then explained to the manager (whom i'd requested come out of hiding and speak to me directly) that it was too big and hadn't been worn, and that the knick was there as soon as i opened it up, he said to me, it smells like it's been worn, and washed..... which it hadn't, it'd been purchased and stored since the 15th of Dec, how is it supposed to smell??? anyway to cut a very long story a little shorter, i had to have a slanging match with the manager in the store front in order to get my top exchanged, the manager was a little hesitant to believe me at first, but i continued explainng myself (which I didn't expect to have to do so in such length) until he decided to give me the exchange and sent my top back to ISC.
In the end, a satisfactory result, but a poor way of getting there, accusing customers of wearing, damaging, washing, then attempting to deceive by returning the top, to his credit though, the manager used his discretion (and eventually common sense) and i left happy, so it's not all doom and gloom at the town shop, just as is the case with many shops, there are the useless, ignorant staff, then there are the folk like the manager, who converse with customers, and use common sense and their discretion to solve the problem, for me, eventually, i'd give the shop a 7/10 overall