Well at least you all seemed to have got through the door. I have just come back from Birmingham this afternoon, thought I would take a detour (living on the wirral, hence the nick) and go via the shop to get an away shirt and a ticket for the Hudds game. I got there at around 4:30 to find the shop "closed for staff training" from 3:00. There was no mention of this on the website (although I haven't looked on the store website). Complete waste of time for me. Suppose we can see how the training affects service from now on.